Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Jeans, Returns policy. We're sorry to hear that you've received an incorrect or faulty item. them or get a refund. Great, happy shopping! If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. 2. This cancellation period starts from the day you have received all of the items in your order. Choose whether the return is for a purchase made in-store or online. You can unsubscribe at any point. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Whether you're on website or app, just flip the switch! Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. 3 Select your preferred return option Print returns label at home or in store options. There is no returns label in my parcel, how do I return? Pierced jewellery cannot be returned for health and hygiene reasons. item of your order). You can generate a returns label from our website, attach it to your parcel and then send it back to us. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. By enabling them, you are agreeing to our. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. You will need your order number and email/last 4 digits of your phone number. Returns via the portal are fully tracked. How long does it take to process my return? 1. There is no returns label in my parcel, how do I return? UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! You'll get an email once we receive your returned item. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. Please wait 14 days before contacting us about your refund if you havent heard from us yet. 3. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Hear about exclusive offers, get early access to collabs & quicker checkout. Returns are FREE for premier customers. Youll need to write to us with notice of your cancellation just fill out Login to our returns portal You will need your order number and email/last 4 digits of your phone number. *Extra 10% discount sent via email to new subscribers only. You can return using the steps above. Ive paid with Klarna How do returns & refunds work? *Extra 10% discount sent via email to new subscribers only. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Boohooman Returns Portal - TechHapi Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Items must be unworn and unwashed with the original labels attached. Oversized Palm Shirt And Swims | boohooMAN USA by January 24, 2022. by January 24, 2022 0 comment. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. *Extra 10% discount sent via email to new subscribers only. Make sure you keep proof of postage! Unfortunately we don't offer an exchange facility. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. By subscribing, you agree to receive marketing communications from boohoo by email. Your return arrives back at boohoo! Returns via the portal are fully tracked. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Refunds will not be given if they do not comply with our returns policy. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). See our, On dirait bien que vous nous rendez visite sur. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Returns and Refunds - Boohoo NA If your items dont make it back to us, youll need to open a dispute with the carrier. Jeans, Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. Sites-boohoo-ANZ-Site Youll find these alternative methods Post if off! All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Heasandford Industrial Estate Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. depends on your card issuer). You've got 28 days to send something back to us from the day you receive it. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. (These need to be unworn/unwashed/unused and with original tags) If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Unfortunately we don't offer an exchange facility. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Unfortunately we cannot accept returns after this time. Order Number FULL order ID including the letters at the beginning. Post if off! Your refund will be processed once we've received your unwanted items. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. 2. Confirmation; Please complete the required fields to help us retrieve your order details . By subscribing, you agree to receive marketing communications from boohoo by email. Returns FAQs Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Returns are an extreme hassle to deal with. I can't see the refund on my bank statement. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. If your items dont make it back to us, youll need to open a dispute with the carrier. 3. You can do this by filling out the form on our Customer Service Hub For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Refunds will not be given if they do not comply with our returns policy. To see how easy it is to collect your order see our video here. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. On receiving your return the next step is for us to check the item(s). weareMAN. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Once you have processed your return in the portal you're ready to post it off! Copyright 2022 boohoo.com. Returns Policy at boohoo.com Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Pay for the postage and print off your label. Post if off! We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 1. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You will need your order number and email/last 4 digits of your phone number. Items must be unworn, unwashed and unused with the original labels still attached. 3 Select your preferred return option Print returns label at home. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Select your preferred return option (Print returns label at home or in store options). Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. You will need your order number and email/last 4 digits of your phone number. Print returns label at home or in store options. If this could be the case, please check your emails including spam and junk. You don't need to remember to keep your proof of postage - it's all digital! On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Shorts, I can't see the refund on my bank statement. By subscribing, you agree to receive marketing communications from boohoo by email. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Widow Hill Road *Extra 10% discount sent via email to new subscribers only. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Hear about exclusive offers, get early access to collabs & quicker checkout. Your order will be held in the locker for 72 hours. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Product name and codes of the items you returned. A returns charge of 2.50 per parcel will be deducted from your refund amount. To experience the full world of Boohoo, please enable these or check whether another program is Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Your refund is on its way. If you have a Boohoo Premier subscription you can return items to us free of charge. Whether you're on website or app, just flip the switch! Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it!