Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Select Clipper card and follow the instructions to add a card and load value. Yes. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. To find the cost of a particular BART trip, use the BART Fare Calculator. Ticket Central. You can also carry on one small piece of luggage and one personal item. How can I set up my card to automatically reload? No notice, even though they have my email? After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. The card reader at Caltrain stations. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. It still says my trip is in progress, any way to cancel this? Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The Salish Sea is world famous for observing a vast array of whales and sealife. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Cookie Notice You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. No. Why not? Everything you need to know when you travel with Clipper! No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. This happens automatically, with no disruption in your ability to use Clipper. and our All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. The tag will not register if you place your device or card too low or high on the screen. Please visit theGovernment of Canadas websitefor more information. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Please enter the ages for all children 18 and under. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Registered cardholders can report lost, stolen or damaged cards and request replacements. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Huh? We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. What is the difference between a limited-use ticket and a Clipper card? Getting Started. At your request, we can mail you a new card with your balance restored, typically within 2 business days. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Be sure to review the paper ticket fare chart at the station. This site is protected by Google's invisible reCAPTCHA. Choose to stay logged in or to log out. questions, log in to your account. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. You will only need a valid passport (or other valid travel document, see below) to enter Canada. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. When I tag my card, what do the beeps and lights mean? 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Loading Value and Automatic reloading. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Discounts; Where to Use; Locations . If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Vista Panoramic Upgraded window seats in Vista Class. Open the Clipper app and select the card you want to set up for Auto-Reload. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. On our international route, the Victoria Clipper V also offers onboard duty-free sales. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. EMAIL US. Select Clipper card and follow the instructions to add a card and load value. But if you tag off, Clipper will return the difference of $6 to your card. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. What should I do if my card is lost or stolen? International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. A little work up front helps you save money. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. All FRS Clipper employees and crew are fully vaccinated against COVID-19. We will automatically send a declined payment notice to the email address in your Clipper account. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. We recommend arriving at least one hour before your ferrys departure. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. But if a customer already has value on his/her card, that value should not be removed. What is the maximum amount of cash value I can load on my Clipper card? To add a card to your Android phone, open Google Pay and click the + sign. This is separate from confirmation of payment. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Clipper account access including checkingyour balance can be found on the Clipper website. Within each class, there are upgrade sections as well. Try tagging your card again. See the Google Pay How-To page for more details. Once you set up Auto-Reload, we need to confirm your payment method is valid. There's no need to open an app. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. However, there are 3 Clipper vendors at SFO. To find out more information about replacing an RTC card, please visit 511.org. BART. Report a lost, stolen, damaged or defective card and discuss replacement options. For Andriod phones, you may need the move your phone around. Yes. Yes. We will send an email to confirm that you have updated information in your account. This page includes how it works, mobile payments and Clipper mobile app. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. There are three seating classes on the Victoria Clipper ferry. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. We've made it easy with quick guides to every service on Clipper. You can use Clipper cards on all Bay Area transit agencies. What if Im having trouble using my Clipper card at a bike share station? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper automatically checks for a valid pass. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Phone. There is a 50 cent surcharge per trip for Blue tickets. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US.