Tip Your item didn't match the listing, or it arrived faulty or damaged. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). It covers purchases paid with PayPal and most other electronic payment methods. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Buyer pays for return postage: . If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. A buyer insists the item was not as described in order to force a return. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Keep in mind that on eBay, it is seller beware, not buyer beware. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. See our page on, Would you like us to help with an open return request? So what happens if your eBay item is not as described? Select. (oh and that happened b.c ppl would send it back stating wrong size). This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Select the percent you want to deduct from the refund amount. Let the seller know how they can help resolve the problem. SelectExamples of alternative shipping arrangements below for more information. Carefully check the returned item before issuing a refund. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Its very, very important to take photographs for your records both using freight and Fedex and UPS. So the buyer gets 6.50 from eBay. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. The eBay Money Back Guarantee is not a product warranty. And dont waste time taking packaging pictures Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Make sure the barcode is clear so the carrier can scan it easily. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If your item hasnt arrived, or isnt as described,let the seller know. If you dont ship the item back by that date, we may close your request and you will not receive a refund. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to use your eBay earnings to purchase shipping labels. In the rare instance, this can happen. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" 17 votes, 21 comments. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can still close it if things are resolved. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. where! The buyer is responsible for return postage costs. When you create and turn on return rules, you agree to the eBay Returns Terms. On the next page you'll see the refund amount. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If, after a few days, youre not happy with the sellers resolution, were here to help. See how to check the status of your return. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". 1. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Learn the fundamental steps for running an eBay business. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. This doesnt happen often, but it has happened! You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Once you request a return, the seller should get back to you within 3 business days. Tip Before you can send an item back to the seller, youneed to start a return. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you havent received an item, we usually refund your money immediately via PayPal. After all, I paid for the insurance right? If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Not to do partial returns Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. The seller has 3 business days to get back to you. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Check out our FREE intro Workshop! Escalate to eBay if you don't reach a resolution within 3 business days. Regardless of the outcome, will the buyer be able to leave negative feedback? Make a point to take action on your listings to avoid unwanted returns. Seller with 11000 feedback. Do not give a refund without getting the item back! This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. For example, you may haveopted to automatically accept return requests. Research your model before purchasing this because there will be no returns for buying the wrong item. By having insurance, the buyer got his money back and I was still paid for my item. I have been selling on eBay for 23 years and I do not accept returns and never have. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Offering a return of an item is always my last resort and honestly it is very rare. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Good luck! Received a damaged item with a missing part. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Check out how to file a damage claim with FedEx if your item gets damaged. The best option for you is to send a Return label, at your expense. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. 01-08-2020 When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Ebay sides with buyers in not as described claims. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. and another item where the item returned was not the part I sent. Just go to the ResolutionCenter and let us know. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. That is assuming the item is truly Not as Described. Oh, Ship! Being faced with a return request can be very intimidating. Adding tracking details to your return helpsprotect against delays or issues in the refund process. See the Abusive buyer policy for more examples of activity that we don't allow. Covers your purchase price plus original shipping on virtually all items. 2. The eBay Money Back Guarantee is not a product warranty. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Copyright 1995-2023 eBay Inc. All Rights Reserved. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. So would all sellers. In this case you can: Refund the buyer and get the item back. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. View cart for details. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing.