After three week they call us and we paid and receive our car. 136. (705) 733-3332. They were supposed to fix a place on the car, but they went back on their word there. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. By Jan 4 2023 vehicle was smoking and over heating-inoperable. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This dealership has told me one lie after the other. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. Service Manager. We combine family values, integr When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, once a sale is completed our vehicles are removed from our website in real time. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Laura Buick GMC - Home - Facebook Please let me know how we can further assist. ***** ******General Manager***** ***** *** It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Great service. Easy, done. BBB Business Profiles generally cover a three-year reporting period. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Director of Internet Sales - Laura Auto Group - LinkedIn From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Laura Buick GMC lists hours for the sales, service, and parts departments. Laura will be here. Please let me know if I can assist with anything. So idk if they didn't comprehend the what I was saying? But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Yelp users havent asked any questions yet about. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. After a week the check in light came back on. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. When you inquire online nobody contacts you. Note that complaint text that is displayed might not represent all complaints filed with BBB. The other items recommended were not since you did not authorize or pay for the additional repairs needed. Definitely will recommend to friends in the market. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. My question has nothing to do with the millage. You declined these repairs as they were outside of your warranty coverage. All questions answered. Thank you for bringing this matter to our attention. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. It's much more comfortable.. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. You authorized the repairs knowing what your obligation and cost would be. Great team at Laura Buick GMC. Submitting a response indicates a willingness to work with customers to make things right. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Scott was very professional and helped as much as he could! COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. What does this say about GMCs professional grade? The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. In 2020 I already had paint peeling, not chipping, off of my bumper. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. ***** ******General ManagerLaura Buick GMC******************************* Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. My mistake. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Two days later the check in light came back on. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. I canceled a wheel protection warranty on 11-23-2021. Used Laura Buick GMC for Sale (with Photos) - CarGurus His father will be here. However, they would not cover paint peeling. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. It's a collective group of good people and that comes through for the customers, he said. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! . Search more new GMC vehicles for sale here at Laura Buick GMC. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Customer Reviews are not used in the calculation of BBB Rating. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. ***** also provided you with a discount of $318 to help offset some of the charges. Schedule Service Contact Us We specialize in lifted trucks and superior service. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. International Association of Better Business Bureaus. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Sign up for our newsletter to keep reading. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Roger . Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. We're your number one new car dealership in the Greater St. Louis, MO area. We would be happy to assist you in resolving your issues. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. The new showroom at the Laura Buick-GMC dealership. Love the truck! Use our search function below or click the buttons of popular models to start your search! We analyze millions of used cars daily. Thank you for brining your concern to our attention. Please reach out to me directly and I can provide you with the warranty information you are looking for. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. BBB Business Profiles are subject to change at any time. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Please contact me at your convenience and we can help resolve your concerns. truck with the options I was looking for on the Laura Buick/GMC website. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Buy. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *******************************. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business He said the family environment is a nice change from other dealerships. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Report To: Area Sales Manager, Laura Mercier. Yes 199. Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd What's really unique is you can see Jack here. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. We took it back in and they kept the car another month. Rick DeStefane President-CEO-Owner of Reliant Care . ************. | Learn more about Laura Waller's work experience, education . We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. from Atlanta and drove my new Canyon home. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. 1620 E Homer Adams Pkwy Alton, IL 62002. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Only 577.00 covered by extended warranty. I have purchased two from Laura Buick and referred family and friends there. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Your job seeking activity is only visible to you. Yelp users havent asked any questions yet about Laura Buick GMC. Get more reviews from your customers with Birdeye. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Join to connect Laura Buick-GMC, INC. Report this profile Experience . While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. One Owner. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis This was all explained to you by our service advisor, ***** ***, prior to work being performed. ****Please Note: We are humans working with computers . ************ I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. JOHN SWISTAK JR.,. This is a good team atmosphere, not a lot of places can say that, Powell said. We have offered to perform this repair again to your satisfaction at no cost to you. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Show All. Its been two weeks. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model.